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At The Natural Food Pantry, we think your privacy is important. Please review the terms and conditions below to learn more about our philosophy, way of life and privacy policy. We understand that the protection and privacy of our customers is of the utmost importance. We are proud to serve the Ottawa area since 1981 with only the highest quality foods, supplements and services and will do everything possible to keep that trust.

Natural Food Pantry has updated its Privacy Policy and Terms of Use, effective May 23, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR).

Notice to EU Individuals: this Privacy Statement and its enumerated policies are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.

With these updates, Natural Food Pantry reaffirms its commitment to safeguarding the personal data of our members, contacts, and anyone who visits our websites. As our company grows and evolves, we’ll continue to focus on strengthening and improving our privacy practices and tools, for the benefit of our Pantry Points members, contacts, and website visitors.


The Natural Food Pantry may gather the following types of information:
(1) information given voluntarily while using a feature of the website.
(2) information given voluntarily while participating in a survey or poll.
(3) information given voluntarily while communicating with customer service or our webmaster.
(4) information gathered automatically when visitors visit our website.

We do not use personal information to make automated decisions.


In order to you to receive certain benefits or services, you may be asked to provide certain information. The Natural Food Pantry currently has an e-newsletter and may launch similar services in the future. If you choose to receive any of these services, you will be asked for certain information so that we can customize these services to your needs. Upon registering, you will be asked for your name, email address, zip code and other information specified in the specific service. You may be asked other information such as (but not limited to) what wellness products you purchase or where you heard about our services. This information is only used to deliver you information that we believe best suits your needs. Therefore, the more information you provide us, the more able we are to design services specifically for you.
If you choose not to share information with us, that is your decision. However, unless you make us aware of your preferences, we can only provide you with generic health information and services. Providing us with this type of information is voluntary and you can change or unsubscribe at any time by using our online customer services.

Third-Party data collection:

Natural Food Pantry utilizes the services of MailChimp to collect data when registrants sign up for our Pantry Points or Health E News email promotions.  Please feel free to review Mailchimp’s Privacy Policy here.

Natural Food Pantry also utilizes the services of WooFoo as a form builder for data collection.  This service is utilized on pages that have a form to complete, such as resume upload for employment opportunities, contest entry, Pantry Points registration or donation requests, etc.


From time to time, The Natural Food Pantry website users may be asked to participate in voluntary surveys or contests. You may be asked to provide personal information, such as contact information or demographic or lifestyle information. These surveys and contests are strictly voluntary and you can choose to disclose this information or not.


The Natural Food Pantry may automatically receive and record information on our server logs from your browser, which may include your IP address, cookie information, session times, click through analysis and pages you request. We only use this type of data for analysis, do not disclose to third parties and from which does not identify you personally.


The Natural Food Pantry may use information gathered through it's website for the following purposes:
(1) to customize the content delivered to you.
(2) to contact and provide you with the best services.
(3) to conduct research for purposes related to The Natural Food Pantry's business.
Under no circumstances will The Natural Food Pantry give out or use personally identifying information, except to provide the services you requested. We only review usage of our online content into summarized usage content with no identifying information to determine popular website features and to help develop new content for our customers.


This website contains links to other websites not directly controlled by The Natural Food Pantry. We do choose our linked partners with great care, however The Natural Food Pantry is not responsible for the practices of any linked site. You should read the privacy policy of each linked website to understand their practices. This privacy policy relates solely to information collected through The Natural Food Pantry.


The Natural Food Pantry attempts to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect your personal information gathered through this website. This includes compliance with related federal regulation and may include use of industry standard SSL encryption to protect certain transmission data we deem sensitive.

Every effort is made to keep the website up and running smoothly. However, The Natural Food Pantry takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


The information contained in this website is for general information purposes only. It is not used to treat or diagnose any health related issues but merely to inform. The information is provided by The Natural Food Pantry and our affiliates and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


The Natural Food Pantry is always interested in what our customers have to say. If you have any questions or concerns, please contact us here or email us at