Skip to content
Contact Us FAQ Newsletter Sign Up Monthly Flyer Ottawa Locations Gift Cards Pantry Points Rewards

SHIPPING POLICY

Shipping

  • Free economy shipping on all orders over $75.00 (before tax) in Canada; excluding remote areas as defined by Canada Post here. Conditions may apply. Please read all our shipping policies below.
  • In-stock items will be processed and shipped within 3-5 business days.
  • *Fresh and Freezer items excluded for courier shipping
  • Should a product you have ordered be out of stock you may choose to:
    • Hold your order until the products come in or receive a refund for that item and order again at a later date.
    • Receive a similar product from another vendor 
    • We will contact you to find out your choice
  • Orders over 5kg are subject to the following shipping rates:
    5kg-10kg: Additional $20 Shipping Fee
    10kg -15kg: Additional $30 Shipping Fee
    Greater than 15kg will be contacted by Natural Food Pantry Shipping Team.

Curbside Pickup

  • We do not guarantee same-day or next day pick-up.  
  • We do our best to fulfill orders within 48hrs. * Note: we do not fulfill orders on Saturdays or Sundays.
  • Orders that require items to be transferred from another location will have a delay in fulfillment. 

Local Ottawa Home Delivery

After careful consideration, we have made the difficult decision to discontinue home delivery within Ottawa. This change allows us to focus on providing the best possible service through our stores, curbside pickup program, and Canada-wide shipping options.

Our final Ottawa home delivery date will be Friday, October 16.
To be included in this last delivery run, please place your order by Tuesday, October 13 at 12:00 p.m.

We are pleased to continue offering:

  • Free curbside pickup at all Ottawa Natural Food Pantry locations
  • Canada-wide shipping, with free shipping on orders over $75
Natural Food Pantry is not responsible for stolen packages.  

 

Order Ad-ons

If you would like an item added on to your existing order please note that your delivery time may change.

If you placed your order through our order form, give us a call at 613-737-9330 ext. 272 or email us at sales@naturalfoodpantry.ca. We will do our best to accommodate you.

If you placed your order through the shopping cart on our online store, you must place a new order through our online store. Payment is processed through a secure platform and we are unable to take payments for more items on a preexisting order. Please add your existing order number to the notes of your new order.

Returns

  • Products may be returned for refund within 30 days of purchase in original unopened packaging to a physical store or shipped back. Shipping fees are the responsibility of the customer if shipped back. Please notify us if you are returning a product prior to shipping.
  • In order to get a full refund on your payment method, the product(s) must be unopened. If the product(s) are open, they will only qualify for online store credit. This online store credit is only applicable on the website, and cannot be used in our physical stores.

Cancellations

  • Order cancellation is a time-sensitive action, so please do get in touch with our sales team as soon as possible at sales@naturalfoodpantry.ca. 

Lost Courier Packages

  • If you suspect your parcel has been lost in transit, please contact us before 15 days has passed since receiving your tracking number. Shipping couriers such as UPS, Canada Post or Purolator have a set timeline  for when they can look into when a package was lost.

 

We do not Ship to the U.S.A. at this time

International shipments

  • We apologize for any inconvenience but we currently do not ship outside of Canada.